Stop drowning in
"Is it down?"
tickets
Proactive incident communication that reduces ticket volume by 50-70% and lets your team focus on solving problems—not explaining them.
✓ Free forever plan • ✓ Setup in 15 minutes • ✓ No credit card needed
Every incident becomes a communication crisis
When something breaks, your support team drowns while trying to keep everyone informed
Ticket Tsunami
When something breaks, support gets flooded with "Is it down?" messages. Your team spends more time responding to tickets than solving the problem.
Context Chaos
Agents constantly switch between fixing issues and explaining them. No central source of truth means everyone asks for the same update in different channels.
Trust Erosion
Customers waiting in the dark become frustrated. Delayed or inconsistent updates damage trust, lower NPS scores, and increase churn risk.
Proactive communication that scales
Before UpReport
- Ticket flood during incidents
- Manual updates everywhere
- Inconsistent messaging
- Team spread too thin
With UpReport
- 50-70% fewer incident tickets
- Automatic notifications
- AI-assisted updates
- Team stays focused
Everything support teams need
All the tools to keep customers informed and your team focused on what matters
Public Status Pages
Beautiful, branded status pages that show real-time service health. Customers get instant answers without contacting support.
Automatic Notifications
Subscribers get instant updates via email, Slack, webhook, or RSS. One update reaches everyone automatically.
AI-Assisted Updates
Convert technical jargon into clear, empathetic customer messages in seconds. Maintain professional tone automatically.
Uptime Monitoring
HTTP, ICMP, and integrated checks from multiple regions. Detect issues before customers notice them.
Incident Timeline
Complete incident history with all updates, timestamps, and resolutions. Perfect for postmortems and transparency.
Subscriber Management
Customers subscribe to specific components. They only get notified about services that affect them.
Perfect for support-first teams
SaaS Platforms
When your API goes down, hundreds of users need answers immediately. Give them a reliable status page instead of flooding support.
Example: Project management tools, CRMs, analytics platforms
eCommerce
Checkout issues or slow load times directly impact revenue. Proactive updates reduce cart abandonment and maintain customer trust.
Example: Online retailers, marketplaces, subscription boxes
Fintech
Payment processing delays create anxiety. Real-time status updates show you're on top of issues and build confidence.
Example: Payment processors, banking apps, investment platforms
Real Impact
Fewer "Is it down?" tickets
Customers check the status page first
Automatic status updates
No manual work during outages
Time to publish updates
AI helps craft clear messages
Ready to reduce support chaos?
Join teams who've cut incident tickets by 50-70% with proactive status communication.
✓ Free forever plan • ✓ Setup in 15 minutes • ✓ No credit card needed