Subscription & Billing
Understand UpReport pricing plans, manage your subscription, and learn about feature limits and upgrade options.
Choose Your Plan
Freelancer
- • Up to 3 Users
- • 3 Components
- • 3 Checks
- • 100 Notifications/mo
- • Public visibility only
- • 24-hour log retention
- • 7-day support response
Professional
- • Unlimited Users
- • 10 Components
- • 20 Checks
- • 1,000 Notifications/mo
- • Internal & public visibility
- • Custom branding & domain
- • Slack/Teams integration
- • 30-day log retention
- • 3-day support response
Business
- • Unlimited Users
- • 20 Components
- • 40 Checks
- • 4,000 Notifications/mo
- • Everything in Professional
- • 60-day log retention
- • 2-day support response
Enterprise
- • Everything in Business
- • Custom limits
- • Dedicated support team
- • Custom integrations
- • SLA guarantees
Feature Comparison
| Feature | Freelancer | Professional | Business | Enterprise |
|---|---|---|---|---|
| Users | Up to 3 | Unlimited | Unlimited | Unlimited |
| Components | 3 | 10 | 20 | Custom |
| Checks | 3 | 20 | 40 | Custom |
| Notifications | 100/mo | 1,000/mo | 4,000/mo | Custom |
| Visibility | Public only | Internal & Public | Internal & Public | Internal & Public |
| Custom Branding | ✗ | ✓ | ✓ | ✓ |
| Integrations | ✗ | ✓ | ✓ | ✓ |
| Log Retention | 24 hours | 30 days | 60 days | Custom |
| Support Response | 7 days | 3 days | 2 days | Dedicated team |
Understanding Your Usage
Components
Each service or system you monitor counts as one component.
- • Website = 1 component
- • API = 1 component
- • Database = 1 component
- • Payment Gateway = 1 component
Checks
Each monitoring integration or manual check counts toward your limit.
- • Pingdom integration = 1 check
- • StatusCake integration = 1 check
- • Manual check = 1 check
- • Custom webhook = 1 check
Notifications
Each notification sent via email, Slack, Teams, or webhook counts toward your monthly limit.
- • Incident alerts
- • Status change notifications
- • Maintenance reminders
- • Subscriber notifications
Team Members
Each person who has access to your UpReport dashboard counts as a team member.
- • Dashboard access
- • Incident management
- • Component updates
- • Role-based permissions
Billing Information
💳 Payment Methods
- • Credit cards (Visa, MasterCard, American Express)
- • Debit cards
- • PayPal (on annual plans)
- • Bank transfer (Enterprise plans)
�� Billing Cycles
- • Monthly billing (default)
- • Annual billing (17% discount - pay for 10 months, get 12)
- • Custom billing for Enterprise
🔄 Prorations
When you upgrade or downgrade:
- • Immediate access to new features
- • Prorated billing adjustments
- • No interruption in service
📧 Invoicing
- • Automatic email invoices
- • PDF receipts available
- • Custom invoicing for Enterprise
- • VAT/tax handling
Managing Your Subscription
Upgrading Your Plan
- Go to Organization Settings → Subscription
- Click "Upgrade Plan" or "Change Plan"
- Select your new plan
- Update payment method if needed
- Confirm the upgrade
✨ You'll have immediate access to new features and higher limits.
Downgrading Your Plan
- Ensure your usage is within the new plan's limits
- Go to Organization Settings → Subscription
- Select the lower-tier plan
- Review the changes and confirm
⚠️ Changes take effect at the next billing cycle.
Canceling Your Subscription
- Go to Organization Settings → Subscription
- Click "Cancel Subscription"
- Provide feedback (optional)
- Confirm cancellation
📅 You'll retain access until the end of your current billing period.
Frequently Asked Questions
What happens if I exceed my plan limits?
You'll receive notifications when approaching limits. For components and checks, you'll need to upgrade to add more. For notifications, overage charges may apply on higher-tier plans.
Can I change my billing cycle?
Yes, you can switch between monthly and annual billing at any time. Annual billing offers a 17% discount (pay for 10 months, get 12) and is billed upfront.
Do you offer refunds?
We offer a 30-day money-back guarantee for new subscriptions. For specific situations, contact our support team for assistance.
Is there a free trial?
Yes! All paid plans come with a 30-day free trial. A credit card is required to start your trial, but you won't be charged until the trial period ends.
How do I update my payment information?
Go to Organization Settings → Billing to update your payment method, billing address, and download invoices.
Ready to Get Started?
Start monitoring your services today with our 30-day free trial.